Timeframe/Delivery Policy
Expected delivery time of 3-5 business days. Overseas shipping is sometimes available on request. Please contact us to check.
Mountain Fresh Refunds Policy
- All goods purchased from Mountain Fresh can be returned for a full refund or exchange of equivalent value within 30 days from date of purchase provided they are returned in original packaging undamaged and unused. A 15% restocking fee will apply.
- Water purifiers found to be faulty due to a manufacturing fault can be returned at anytime for a full refund within their warranty period from the date of purchase or expected product life.
- Cartridges found to be faulty due to a manufacturing fault can be returned at anytime within their expected life for a pro rata refund based on the length of time they have been used from the date of purchase.
- Any goods damaged or lost in transit will not qualify for a refund from Mountain Fresh but a claims process will be initiated by Mountain Fresh on behalf of the customer with the carrier. Links to courier claim time frame.
- UV tubes do not qualify for a refund due to damage or fault unless Mountain Fresh is notified within 48 hours of receipt by the customer.
- UV units fall under the warranty as separate parts, refer to the UV unit warranty document.
